Support
Something not working, or a question the app cannot answer? Write to us and a person will reply.
We aim to reply within two business days. To help us sort it out on the first reply, tell us your device (for example iPhone 13), your iOS version, and what you were doing when the problem happened.
Common questions
How do I make the text even bigger?
The app follows your device setting. Open the Settings app, tap Accessibility, then Display & Text Size, then Larger Text, and drag the slider. Ask AI 65+ will grow to match the next time you open it.
How do I manage or cancel my subscription?
Subscriptions are billed through your Apple ID, not through us. Open the Settings app, tap your name at the top, then Subscriptions, and choose Ask AI 65+. You can change or cancel there at any time. Refunds are handled by Apple, at reportaproblem.apple.com.
How do I delete my data?
Email us from the address associated with your account and ask us to delete it. We will remove your account and your conversation history, and write back to confirm once it is done.
Can I trust the answers?
Not blindly. Ask AI 65+ is an AI assistant and it can be wrong or out of date. It is a good starting point, but please check anything important — especially medical, legal or financial questions — with a qualified professional before acting on it.
Something is not working.
Try closing the app fully and opening it again, and make sure you have the latest version from the App Store. If that does not help, email us and describe what you were doing when it went wrong. A real person reads every message.
Your data
You can ask us at any time for a copy of the personal data we hold about you, for it to be corrected, or for your account and its data to be deleted. Email support@askai65.demograph.ai from the address linked to your account and we will action it and confirm when it is done. Our Privacy Policy sets out the detail.